Questions & Craft
Here you'll find answers to common inquiries regarding our products, shipping, returns, and more.
“Every question matters.”
Customer Care Team
What are your shipping options?
We offer standard and express shipping options to ensure your order reaches you in a timely manner. You can select your preferred option at checkout.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn and in original condition. Please visit our returns page for more details.
What materials do you use?
We prioritize natural, sustainable materials to create our garments, ensuring comfort and durability while minimizing environmental impact.
Can I customize my order?
Currently, we do not offer customization options, but we are always looking for ways to enhance our offerings.
How should I care for my items?
We recommend following the care instructions on the label to maintain the quality and longevity of your clothing.
Do you offer trade accounts?
Yes, we offer trade accounts for eligible businesses. Please contact us for more information on our trade program.
How do I choose the right size?
We provide a detailed size guide on our website to help you select the best fit. If you have further questions, our customer service team is here to assist.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with your order details, and we will assist you with a replacement or refund.
Still looking for answers?
Our friendly customer service team is here to help you with any additional questions or concerns.
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